Chairman of DPD RI, AA LaNyalla Mahmud Mattalitti, asked regional heads in East Java to improve service to the community.
LaNyalla’s request was submitted in response to the announcement of the results of the Indonesian Ombudsman’s assessment on public service compliance 2021, Wednesday (12/29/2022).
Of the 38 local governments in East Java, only six districts and three cities fall into the category of green zones or high compliance category of public services with a score of 81-100.
“One of the indicators of public confidence in the implementation of government is the increasing quality of services provided,” said LaNyalla, during a recess in East Java, Thursday (12/30/2021).
The results of the compliance assessment by the Ombudsman, continued LaNyalla, should be the material for the evaluation of public services in the area.
LaNyalla hopes areas whose compliance values are down to increase accountability of his government.
“So we still have PR about 29 cities and districts that get zone value with moderate compliance and red zones. The assessment of the Ombudsman should be a trigger to further improve the quality of public services in East Java,” he explained.
Compliance assessment is an Ombudsman program mandated by Bappenas in RPJMN with the aim of preventing malaadministration practices.
There are four substances included in the assessment object, namely licensing services, health, population administration, and education.
For 16 weeks from the beginning of June to the end of September 2021, the East Java Ombudsman toured all government / government to collect data.
Meanwhile, the highest level of public service compliance in Jatim was obtained by the Banyuwangi Provincial Government (score 96.75), followed by the Bondowoso Provincial Government (94.29), lumajang regency (92.45), and Probolinggo Regency (92.08).